Terms and Conditions — Ranklit.io

§ 1 Scope and contracting parties

(1) These Terms and Conditions (hereinafter "Terms") apply to all contracts concluded between Ranklit.io (hereinafter "Provider") and the customer (hereinafter "Customer") regarding the SaaS platform (hereinafter "Platform") accessible at https://ranklit.io.

(2) These Terms apply exclusively. Deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if and insofar as the Provider has expressly agreed to their applicability in writing.

(3) The Customer acts either as an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) or as a consumer within the meaning of § 13 BGB. The Platform is primarily aimed at commercial customers.

§ 2 Subject matter of the contract

(1) The Provider makes a web-based Software-as-a-Service (SaaS) solution available to the Customer via the Platform. The Platform serves to measure and optimize the visibility of websites in AI systems (Generative Engine Optimization — GEO), answer engines (Answer Engine Optimization — AEO) and traditional search engines (Search Engine Optimization — SEO).

(2) The precise scope of services results from the respective service description of the chosen plan (Free, Pro, Business or Enterprise) on the Platform at the time the contract is concluded.

(3) The Provider owes the provision of the Platform in its respective current version. The Customer has no claim to the retention of certain functionalities, provided that the essential service features of the booked plan are preserved.

§ 3 Registration and conclusion of the contract

(1) Use of the Platform requires registration. The Customer is obliged to provide truthful and complete information when registering and to keep it up to date.

(2) By submitting the registration form, the Customer makes a binding offer to conclude a usage agreement. The contract is concluded upon confirmation of the registration by email or upon activation of the customer account.

(3) Registration is only permitted to adult natural persons with unlimited legal capacity or to legal entities.

(4) Each Customer may only create one account. Access credentials must be treated confidentially and may not be made accessible to third parties. The Customer is liable for all activities carried out under their account.

§ 4 Free trial period

(1) New customers are granted a free trial period of 7 days, during which the essential functions of the Platform can be used to the extent of the Starter plan (with reduced quantities).

(2) The trial period ends automatically after 7 days. There is no automatic conversion into a paid plan. If the Customer wishes to continue using the service after the trial period ends, they must actively book a paid plan.

(3) The Provider reserves the right to change the duration and scope of the trial period at any time. This does not apply to trial periods already in progress.

§ 5 Plans, prices and payment

(1) The currently valid plans and prices can be viewed on the Platform under "Pricing". All prices are in euros and are net prices plus the respective applicable statutory value-added tax, unless otherwise stated.

(2) Billing is carried out monthly or annually in advance, depending on the chosen plan. Payment processing is handled by the payment service provider Stripe (Stripe Payments Europe Ltd., Dublin, Ireland).

(3) The Customer authorizes the Provider to collect the amounts due via the payment method stored by the Customer. The Customer ensures that the stored payment data is always up to date.

(4) If the Customer is in default of payment, the Provider is entitled to block access to the Platform until payment has been made in full. The obligation to pay the outstanding amounts remains unaffected by this.

(5) The Provider reserves the right to adjust prices with a notice period of at least 30 days as of the next billing period. In the event of price increases, the Customer has a special right of termination at the time the price change takes effect.

§ 6 Term and termination

(1) Monthly payable plans have a minimum term of one month and are automatically extended by a further month at a time, unless the contract is terminated with a notice period of 7 days as of the end of the respective billing period.

(2) Annually payable plans have a minimum term of one year and are automatically extended by a further year at a time, unless the contract is terminated with a notice period of 30 days as of the end of the respective term.

(3) Termination can be carried out via the account settings on the Platform or by email to support@ranklit.io.

(4) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the Customer repeatedly or seriously violates these Terms.

(5) After the contract ends, the Customer's data is retained in accordance with the provisions of the privacy policy and deleted after the statutory retention periods have expired. The Customer has the right to request an export of their data before the contract ends.

§ 7 Availability and maintenance

(1) The Provider endeavors to ensure an availability of the Platform of 99.5% on an annual average. Excluded from this are periods of scheduled maintenance work as well as disruptions that are beyond the Provider's control (force majeure, disruptions at third-party providers, network outages).

(2) Where possible, scheduled maintenance work is carried out outside the usual business hours (CET) and announced with reasonable notice.

(3) The Platform is operated on servers in German data centers (Hetzner Online GmbH, Gunzenhausen, Germany).

§ 8 Usage rights and obligations of the Customer

(1) The Provider grants the Customer, for the duration of the contract, a simple, non-transferable, non-sublicensable right to use the Platform within the scope of the booked plan.

(2) The Customer undertakes to use the Platform only within the framework of applicable laws and these Terms. In particular, the Customer is prohibited from:

using the Platform in a manner that infringes the rights of third parties;
carrying out automated bulk queries that go beyond the contractually agreed use;
circumventing or manipulating the security mechanisms of the Platform;
decompiling, disassembling or otherwise reverse-engineering the Platform or parts thereof;
making the Platform accessible to third parties for independent use, unless this is expressly provided for within the scope of the booked plan (e.g. team members).

(3) The Customer is responsible for the content they process via the Platform. They indemnify the Provider against all claims by third parties arising from unlawful use of the Platform by the Customer.

§ 9 Intellectual property

(1) All rights to the Platform, including the source code, the algorithms, the design and the documentation, remain with the Provider. The Customer acquires exclusively the usage rights described in § 8.

(2) The data entered by the Customer and the reports and analyses generated from it belong to the Customer. The Provider may use this data in anonymized and aggregated form to improve the Platform.

(3) AI-generated content (e.g. articles, content briefs, social media posts) created via the Platform is available to the Customer for free use. However, the Provider assumes no warranty for the copyright eligibility or accuracy of AI-generated content.

§ 10 Data processing and data protection

(1) The Provider processes the Customer's personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Further details are set out in the privacy policy.

(2) Insofar as the Provider processes personal data on behalf of the Customer in the course of the performance of the contract, the parties shall, if necessary, conclude a data processing agreement (DPA) in accordance with Art. 28 GDPR.

(3) The Platform uses AI services from third-party providers (Anthropic/Claude, OpenAI/ChatGPT, Google/Gemini, Perplexity). The search queries and domain information entered by the Customer are transmitted to these services, insofar as this is necessary for the provision of the service. Details on this can be found in the privacy policy.

§ 11 Liability

(1) The Provider is liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty by the Provider, its legal representatives or vicarious agents.

(2) Otherwise, the Provider is only liable in the case of intent and gross negligence as well as in the case of the breach of essential contractual obligations (cardinal obligations). In the case of the breach of cardinal obligations, liability is limited to the foreseeable, contract-typical damage.

(3) The Provider assumes no liability for:

the accuracy, completeness or timeliness of the rankings, scores, analyses and recommendations provided via the Platform;
the Customer's business success as a result of using the Platform;
damages caused by incorrect operation of the Platform by the Customer;
data loss, insofar as the Customer has failed to take reasonable data backup measures;
the accuracy and legal certainty of AI-generated content.

(4) The above limitations of liability apply accordingly in favor of the Provider's legal representatives and vicarious agents.

§ 12 Right of withdrawal for consumers

(1) If the Customer is a consumer within the meaning of § 13 BGB, they have a statutory right of withdrawal.

Withdrawal instructions

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the model withdrawal form below for this, although this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires to:

Ranklit.io
Email: support@ranklit.io

Consequences of withdrawal: If you withdraw from this contract, we must repay all payments we have received from you without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with you.

Note: If you have requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To: Ranklit.io, Email: support@ranklit.io
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: Ranklit.io SaaS platform
Ordered on (*) / received on (*): ___
Name of the consumer(s): ___
Address of the consumer(s): ___
Signature of the consumer(s) (only for notification on paper): ___
Date: ___

(*) Delete as applicable.

§ 13 Changes to the Terms

(1) The Provider reserves the right to change these Terms with effect for the future, insofar as this is necessary due to changes in legislation, changes in case law, changed market conditions or for other objective reasons and the Customer is not unreasonably disadvantaged as a result.

(2) The Customer will be informed of changes to the Terms at least 30 days before they take effect by email. If the Customer does not object to the changes within 30 days of receipt of the notification of change, the amended Terms are deemed approved. The Provider will point out to the Customer in the notification of change the significance of this period and the right to object.

(3) In the event of an objection, the Provider has the right to ordinarily terminate the contract at the time the changes take effect.

§ 14 Final provisions

(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence is not withdrawn.

(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered office of the Provider.

(3) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

(4) Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. In place of the invalid or unenforceable provision, a provision shall be deemed agreed that comes closest to the economic purpose of the invalid or unenforceable provision.

(5) The language of the contract is German.